I’ve started this blog to share my thoughts and experience working with travel agencies and travel technology. As an Advanced TCC, I spend much of my working hours helping frontline travel agents, agency back office staff, and owners and managers learn to effectively use and leverage their investment Trams Back Office and ClientBase.

I ended up working in the travel industry almost as a whim. It started with wanting to help friends and family plan their trips to Walt Disney World and has led to my having the opportunity to work with hundreds of agencies of all sizes.

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